Consumer banking

Pipeline pressure and other highlights from the 2018 Most Powerful Women gala

10/15/18

Women in the pipeline get some attention from a room full of top banking industry executives celebrating the Most Powerful Women rankings. California is the first to impose a quota requiring companies to increase the number of women on boards, and the Fortune 500’s newest female CEO starts today.

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Citi’s credit card business reaches a turning point

10/12/18

Citigroup spent years reeling in customers with promotional rates, many of which have expired or soon will. The bank thinks it can keep a large number of those customers and make more money off of them.

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Wells Fargo faces mounting pressure to cut costs as revenue stagnates

10/12/18

Barred by regulators from adding assets for at least another six months, the bank has only one main lever to pull to boost returns.

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PNC offsets modest loan growth with wider margins, strong fee income

10/12/18

The Pittsburgh bank reported a double-digit increase in 3Q profits on a mix of higher loan yields in its retail and corporate banking units, higher corporate service fees and several other factors.

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Valley rebranding caps an eventful year for new CEO

10/11/18

This week’s name change is that latest in a string of moves Ira Robbins has made since he replaced his mentor, Gerald Lipkin, in January.

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Wells Fargo, BofA most vulnerable to customer defection, survey finds

10/10/18

The two megabanks face different problems, as Bank of America customers are frustrated over fees and customer service while Wells customers are alarmed about the bank's recent scandals.

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No room for rate chasers: Online banks try new pricing strategies

10/10/18

CIT Bank and Simple recently started offering higher yields on the condition that customers make regular contributions to savings. The offers are designed to help the banks avoid rate wars, but some analysts question whether they will appeal to enough consumers.

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The way to Amazon- and Apple-style loyalty? Reinvent the branch

10/10/18

A reimagined local experience is the best way banks can forge emotional connections with their consumers, industry experts say.

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Where personal financial management tools fall short

10/05/18

They are good at helping track savings, spending and debt, but they do not always provide consumers with a complete picture of their financial health.

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An open-borders approach to banking

10/05/18

There’s an opportunity for global banks willing to break down the internal silos that stifle good ideas.

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