Consumer banking

'We got this': Mary Mack on how Wells Fargo is rebuilding trust

10/04/18

Mack, Wells Fargo's head of consumer banking, shares the story of the listening tour she went on and the bank's path forward.

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Tech-savvy branches still rely on people-savvy workers

10/04/18

Banks may be more focused on implementing the newest or flashiest technologies, but good customer service ensures these initiatives are successful.

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How increasing the minimum wage helps women in banking

10/04/18

Currently, the vast majority of bank tellers are female and most don’t earn a living wage.

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A slowdown with a silver lining in community banks’ future?

10/03/18

The economy could “positively slow down in mid-2019” and consumer debt levels are a huge concern, but technology and lessons learned from the crisis could still create opportunity for small banks, says Beneficial’s Gerry Cuddy ahead of a big speech on current conditions.

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Lisa Stevens, key figure in Wells Fargo saga, is out

10/01/18

Stevens will step down this month as head of the Western region, which had been cited for widespread customer-integrity violations. However, she had been credited with raising concerns about aggressive sales practices.

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Wall Street jobs in jeopardy; Marcus going international

09/27/18

Trading floor layoffs may be ahead as revenue declines; Goldman Sachs to expand its consumer bank to the U.K.,

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JPMorgan Chase ranks No. 1 in customer satisfaction: J.D. Power

09/27/18

The nation's largest bank overtook PNC Bank to snag the top spot in an annual study that evaluates satisfaction levels at the nation's six largest retail banks.

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Citizens Bank mines big data to drive loan, deposit growth

09/27/18

At Beth Johnson's insistence, the bank built an analytics platform that can anticipate customers' needs. It's an investment that is paying off in big ways.

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Small banks’ big challenge: Growing deposits

09/25/18

New data from the FDIC shows that banks with less than $10 billion of assets are ceding deposit share to their larger rivals. What can they do to keep pace?

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Dimon: Big business is not the enemy

09/24/18

JPMorgan's chief cautioned against expanded regulation for big companies, arguing that businesses contribute to the economy.

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