Consumer banking

The decision by Citigroup’s board to name an independent director as its next chairman — and not elevate CEO Michael Corbat to the post — is seen as good governance, but it’s also a sign that the company’s recovery from the financial crisis remains a work in progress.

The federal government is reviving a push to beef up consumer rights when dealing with major banks.

Here are some strategies to improve the retention of women across the industry, says one former bank executive.

Sales goals aren’t simply a number to hit, they’re a measure of customer satisfaction and should be treated accordingly.

The high-profile Michelle Moore will step down at year-end, to be replaced by David Tyrie. More synergy between digital operations and consumer products, while maintaining financial discipline, seems to be an important priority.