Consumer banking

High rates alone won't make direct banks' customers happy, study says

03/21/19

J.D. Power found that customers who have a variety of accounts with an online-only bank are far more satisfied than those with just checking or savings accounts.

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CFPB announces longer terms, more meetings for advisory boards

03/21/19

The changes will expand the role of the Consumer Advisory Board and other panels, but stopped short of reversing the downsizing ordered last year by former acting Director Mick Mulvaney.

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Sounder economic data could pay off for Puerto Rico — and its banks

03/17/19

The federal government's more active role in GDP, payroll and other vital statistics produced by the island could hasten its recovery from Hurricane Maria and lift lending and bank valuations at the same time.

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JPMorgan Chase adding dozens of branches in Midwest, Southeast

03/13/19

The nation's largest bank plans to open 90 new branches in new cities this year while continuing its expansion in the Philadelphia, Boston and Washington markets.

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Wells Fargo rebuked; Goldman to open fund to outsiders

03/13/19

The OCC says it is “disappointed” with the bank as CEO Tim Sloan gets lambasted on Capitol Hill; Goldman Sachs is letting private investors participate in its in-house special-situations unit.

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Sloan on the defensive (again) about Wells Fargo’s sales tactics

03/12/19

In a tense back and forth with lawmakers, the embattled CEO pushed back on claims that the bank still pressures employees to hit sales targets and retaliates against those who speak up.

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A simple fix to brokered-deposit battle

03/12/19

The FDIC should consider limiting its toughest restrictions on brokered deposits to problem banks.

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Chemical, TCF offer more details on post-merger leadership

03/08/19

Six senior executives at Chemical and TCF will move into similar roles when the merger closes later this year. Chemical Bank's current CEO, Tom Shafer, will become president of the combined bank, reporting to CEO Craig Dahl.

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Focus on employees, not competitors

03/07/19

Banks thrive when they invest in their workers as opposed to obsessively tracking the strategies of rival institutions.

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Wells Fargo speculation, female-friendly fintechs and Most Powerful Women on the move

03/06/19

Is it realistic to think Wells Fargo might get a new female CEO? How one fintech makes women feel welcome, and how another fosters innovation. Plus some of our Most Powerful Women make big moves – two retire, one jumps from BNY Mellon to Amex, one exits a board and another joins one.

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