Consumer banking

Dear CFPB: Revamp your complaint database

03/06/19

Under the recently appointed Director Kathy Kraninger, the bureau has the opportunity to address numerous problems with its collection and presentation of consumer grievances.

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BMO Harris names specialty lines chief, three Midwestern executives

03/05/19

The personnel changes are part of a broader shift to boost personal banking at the Chicago bank as commercial banking has typically outpaced retail.

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Regions bailing on indirect auto lending

03/04/19

Add the Alabama company to the list of lenders that are disappointed in the returns on loans made through car dealers and the ability to build broader relationships with those borrowers.

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Customer engagement is really about solving problems

03/04/19

Events like the recent government shutdown present opportunities for banks to help customers when they need it most.

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Virginia bank sues North Carolina de novo over name

02/28/19

American National Bankshares is trying to force the proposed American Bank & Trust to change its name.

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Banks back away from Venezuela; Downside of going cashless

02/27/19

With U.S. sanctions in place against Venezuela, banks fear compliance violations; exclusion and cyber attacks the biggest concerns of cash-free society.

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This company simplifies bank switching. And banks pay for it.

02/26/19

The drudgery of filling out forms and changing bills prevents many customers from swapping banks. One fintech has simplified that exchange, and banks are willing to pay it to deliver them new customers.

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JPMorgan's Dimon: Square innovated where we should have

02/26/19

The CEO of the nation's biggest bank gave the fintech props for revolutionizing payments and then building off its success to provide a whole range of services to small-business clients.

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JPMorgan Chase to offer online loans to credit card customers

02/26/19

The foray into digital consumer lending follows a similar move by rival Citigroup.

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Why this small bank created a separate, digital-first brand

02/25/19

Midwest BankCentre in St. Louis, with the help of a stable of fintechs, started Rising Bank to keep up with big banks in the hunt for deposits and millennial customers.

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