Net interest income at the bank's consumer unit rose nearly 10%. But first quarter could be the last hurrah for that catalyst at BofA and other banks as the Fed pauses its rate-tightening cycle.
KeyBank is deploying new technology designed to improve the online and mobile banking experience as well as guide the conversations branch employees are having with customers. The move comes on top of steps to modernize its IT infrastructure.
Financial education programs have been shown to be largely ineffective. What low-income consumers really need from banks are better products and more tailored advice.
More consumers were late in paying two major types of loans in the latest figures from the American Bankers Association, but it appears to be a relatively isolated problem.
