Consumer banking

Why fewer consumers are switching banks

04/25/19

Larger institutions in particular have made banking so convenient that customers see little reason to move their accounts, according to a new report from J.D. Power.

[more]

Bank of America aims to be ‘mission control’ for digital banking customers

04/24/19

David Tyrie, the bank’s new head of digital banking, shares plans to offer customers constant course corrections and its new Life Plan product, and the latest on the virtual assistant Erica.

[more]

Fifth Third's agenda: Southeastern growth, 'digitization'

04/23/19

Now that the Cincinnati company recently completed its first bank acquisition in over a decade, CEO Greg Carmichael is pushing ahead on tech hires and expansion outside its Midwestern core.

[more]

Wells Fargo needs a retail banker at the helm

04/23/19

As the bank's board conducts its search for a new CEO, it should exclude Wall Street titans from any shortlist.

[more]

Card issuers go social; Calabria vows to push for GSE overhaul

04/23/19

Change in strategy to lure new customers; new FHFA director wants to make Fannie, Freddie “stronger, healthier."

[more]

Charlotte bound: U.S. Bank expanding into hometown of BofA, BB&T-SunTrust

04/22/19

The Minneapolis bank will open about 10 branches in North Carolina's largest city by the end of next year, adding to already intensifying competition among big banks.

[more]

Did JPMorgan just tip its hand on a succession plan?

04/17/19

Marianne Lake, seen in recent months as a leading candidate to replace CEO Jamie Dimon, got the post she may have needed to round out her resume — consumer lending chief. And Jennifer Piepszak, another rising star at the company, will take over as CFO from Lake.

[more]

Can U.S. Bancorp make its digital cross-selling strategy work?

04/17/19

EO Andy Cecere acknowledges that other banks have tried to broaden customer relationships and selectively expand into new markets before and struggled. But the sophistication of today’s online and mobile services could make all the difference this time, he says.

[more]

BB&T, SunTrust hire ad agency to develop new brand

04/17/19

Interbrand will work with employees of both banks to develop a new brand and logo.

[more]

The big ‘if’ confronting BofA’s Moynihan and other CEOs

04/16/19

Bank of America's Brian Moynihan had a lot to brag about in discussing 1Q results but faced questions about what he would do if economic growth slows and rates hold steady for a prolonged period. Other bank chief executives have gotten, or will get, similar questions this earnings season.

[more]