Branch banking

What I learned from 26 minutes in a branch

03/09/17

A recent trip to the branch reveals how even the oldest channel fails to understand, let alone, solve customer problems.

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Wanted at Wells Fargo: Three new deputies to run retail bank

03/08/17

Wells Fargo community banking head Mary Mack is seeking three new deputies and shaking up regional leadership of the division she inherited after a bogus-account scandal.

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Why branch bankers shouldn't fear bots

03/01/17

While much of artificial intelligence technology is about automating tasks, it also holds the possibility of enhancing bankers' ability to serve customers.

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How one big bank aims to bridge the gap between digital, branch banking

02/23/17

MUFG Union Bank is launching PurePoint Financial, a largely online savings bank that will still offer opportunities for face-to-face interaction.

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First Eldorado to buy eight Illinois branches from MidCountry Bank

02/22/17

The move will more than double the size of Eldorado's branch network, while allowing MidCountry to exit the market.

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Seacoast silences critics — for now — with improved results

02/13/17

The Florida company, which hit an aggressive profit goal last year, is planning its first investor day later this month to outline longer-term goals.

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TCF’s tough-guy CEO had a soft spot for working-class customers

02/09/17

Longtime TCF Chairman and CEO Bill Cooper, who died Tuesday at the age of 73, is being remembered as an innovator who never forgot where he came from.

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B of A to open as many as 60 branches in fast-growing cities

02/07/17

The company will continue its push into affluent markets as it continues to scale back its branch count elsewhere.

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Millennials aren't the mystery they're made out to be

02/02/17

They are not a number to be pushed through an algorithm. They are people, each with unique goals and stories.

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Pushy sales won't work. Building a rapport will

02/01/17

So-called branch experts may recommend aggressive sales techniques, but the most successful sales teams talk the least about the bank’s products and services.

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