Branch banking

Humanoid robot to greet visitors at branches of Canadian bank

04/25/17

While bankers are becoming accustomed to the idea that artificial intelligence and software "bots" will affect their business, a "Jetsons"-style robot is a novel feature at a branch.

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How high-school branches extended Union Bank's minority reach

04/25/17

Student-run branches at five California high schools create a wide 'ripple effect' in communities that often don't trust banks.

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An omnichannel overhaul in 5 steps

04/24/17

U.S. Bank and BMO share how they are ceaselessly tearing apart and revamping mobile, online and other retail channels in search of a "unified customer experience" and efficiency.

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Umpqua creates chief strategy officer role, hires Rilla Delorier

04/20/17

Delorier is a former chief marketing officer and head of consumer channels at SunTrust Banks.

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Volunteer Bancorp in Tennessee considering selling itself

04/20/17

The company has hired an investment bank to help it consider strategic alternatives, which could also include recapitalizing.

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Make retail banking great again

04/18/17

A freewheeling discussion (over beers) about the future of branches with Tom Brown of Second Curve Capital and Dave Martin of BankMechanics at the Trump National Doral hotel in Miami during American Banker’s Retail Banking 2017 conference.

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'This is child's play': Comments of the week

04/14/17

Readers weigh in on a notable OCC personnel change, the Scottrade breach, the ability of corporate owners to still be anonymous and more.

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Where the Wells Fargo scandal report falls short

04/12/17

The 110-page document offers plenty of new details about what went wrong at the megabank but may leave shareholders wanting a truly independent investigation.

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Marine CU buys five branches from Bank Mutual

04/04/17

The deal includes $52.6 million in deposits and $13.2 million in loans, and the bank has indicated it plans to close two more locations in Wisconsin in June.

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Wells Fargo's Mary Mack on driving culture change

04/04/17

The executive tasked with rebuilding trust in the retail bank discusses how employees reacted to its new incentive pay plan, why Wells stopped calling its branches "stores," how it now prevents salespeople from impersonating customers, and more.

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