Branch banking

The demonstration was staged by a union-affiliated group that wants to organize bank workers.

At a time when customers are rapidly switching to digital banking, scores of branches are closing. But many institutions — mindful that brick-and-mortar locations remain a critical sales channel — are also experimenting with physical layouts that are focused on technology and generally smaller than traditional branches. In some cases, they have even done away with employees. Here is a look at some of the designs that banks have built as they seek to fuse the physical with the digital.

American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms.

The banking industry as we once knew it has changed, but a world-class, person-to-person, in-store experience still provides a unique way to connect with customers on a genuine level.

Seniors typically have stellar credit and can be a good source of deposits in a rising rate environment.