Branch banking

OCC lets banks close Gulf Coast branches as potential hurricane nears

08/24/17

The agency's statement comes as Tropical Storm Harvey gets closer to the Texas shore.

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Unprotected: How the feds failed two Wells Fargo whistleblowers

08/14/17

The mishandling of the two former employees’ complaints, detailed in documents and by former OSHA officials, raises questions about the government’s treatment of whistleblowers throughout the financial services industry.

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This old-school banking strategy still matters in an app world

08/03/17

Bankers who shake more hands, ask more questions and, yes, hand out more business cards than the competition will win more clients.

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Will the branch of the future be in your living room?

07/24/17

Banks are adding videoconferencing at branches, but consumers might prefer to video chat from their phones. Unlike with mobile banking, shirts and pants will likely be required.

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Wells Fargo ordered to reinstate, pay California whistleblower

07/21/17

The branch manager was terminated after she reported conduct by at least three private bankers working under her that she believed to be bank, wire and mail fraud.

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Good customer service is saying, ‘I’m sorry’

07/20/17

Customer services are between two human beings. The quality of their exchange is more important than the resolution.

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Inside PNC's retail banking overhaul

07/17/17

The Pittsburgh bank is developing new products, simplifying old ones and modernizing its workplace based on detailed feedback from consumers, small businesses and employees in an attempt to create a bank they all like better.

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For community banks, the branch isn’t dead — just different

07/07/17

Community banks are less likely to close branch locations than their larger counterparts. But those branches should mix technology with the homespun local flavor customers have come to expect.

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Triumph in Texas bulks up in Colo. with branch buy

06/26/17

The $2.6 billion-asset parent of TBK Bank is acquiring nine branches from Independent Bank Group.

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What the Amazon-Whole Foods deal means for banking

06/16/17

The $13.7 billion acquisition could have significant implications for swipe-fee revenue and other grocers' in-store branches. It also raises the question of whether the Seattle e-commerce Goliath will soon set its sights on the financial services industry.

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