Branch banking

Digital investments give small banks deeper borrower pool

11/03/17

Community banks are spending on technology to expand without having to build new branches.

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Here’s what bankers are fearing this Halloween season

10/30/17

It's been a decent year for banks, especially given the industry's return on assets hit a 10-year high. But there are signs it might not last. With Halloween near, here is a look at some potentially frightening developments that could keep bankers up at night.

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What’s ‘human digital banking’? Umpqua’s O’Haver explains

10/25/17

Cort O’Haver, the successor to Ray Davies at Umpqua, has a plan to preserve human relationships in mobile and online banking.

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U.S. has too many banks: BB&T's Kelly King

10/19/17

Dramatic changes in the way banking services are delivered combined with slow economic growth has resulted in too many banks chasing too little business, said BB&T's CEO.

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Sloan resists calls for a new CEO at Wells Fargo

10/18/17

"I’m not going to step aside because I’m an asset for this company," Tim Sloan said Wednesday, rejecting arguments by some Senate Democrats that he is too tied to the phony-accounts scandal.

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Dozens of bank branches forced to close in fire-ravaged northern California

10/11/17

As conditions worsened on Wednesday, bankers said that their employees’ safety is their top priority.

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Standing pat is not an option in the quest for branch relevancy

10/10/17

Branches may be closing in droves, but they still play a key role in attracting and retaining customers. Here's how three banks are trying to maximize their potential.

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Lifetime Achievement: TD Bank’s Linda Verba

10/04/17

Verba's two-decade career at one of the East Coast's fastest-growing banks began with an old-fashioned letter to a local bank when she was in her late 40s and an epiphany about work-life balance.

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Red alert: When customers know more about your products than you do

10/04/17

One of the missteps in banks’ attempts to build productive sales and service cultures is overemphasizing sales processes and tactics while underappreciating product knowledge.

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Wells Fargo has rehired 1,780 employees since scandal broke: Sloan

10/02/17

The workers who have been brought back do not include any of the more than 5,000 employees who were fired for alleged misconduct, according to the company.

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