Branch banking

Double duty: Wells' retail chief Mary Mack to head consumer lending

12/18/17

The executive tasked with reshaping Wells Fargo's embattled retail banking unit will now also be responsible for mortgage, auto and student lending.

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JPM leadership, Trump & Wells and more: Top stories of the week

12/15/17

JPMorgan Chase get a new branch banking leader; Trump's anti-Wells tweet stokes concerns; blockchain, GSE survival, and more in this week's top stories.

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Games, gift cards, virtual branches: B of A's new digital wrinkles

12/07/17

Bank of America is launching several upgrades to its mobile app meant to make the product more fun and essential to customers' daily lives. It is also expanding digital-only branches through which customers communicate with staff by video.

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PNC to offer consumer loans through mobile devices

12/07/17

PNC's new consumer lending platform will be marketed on a national scale.

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When bankers lobby customers for praise, customer service loses

12/06/17

In our quest to solidify and improve customer satisfaction, we should not set up systems that have our teams more focused on manipulating scores than actually earning them.

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A regional bank CEO’s take on tax cuts, hacking and fintech partnerships

12/04/17

During a sit-down interview, Bruce Van Saun, the CEO at Citizens Financial, explained how Washington policy changes could boost lending, why cyber threats keep him up nights and how fintechs and AI are changing the industry for the better.

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Citigroup’s new strategy in Latin America shows progress

11/28/17

Jane Fraser, chief executive of Citigroup Latin America, explains how changes the company has made to its business model in that region are working so far.

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East West to sell eight branches, millions in deposits in Calif. to Flagstar

11/13/17

The planned sale will also include $70 million of loans in southern California.

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Texas banker has plan to battle 'oppressive and stupid' regs

11/09/17

Pat Hickman, CEO of Happy State Bank, wants his institution to remain viable in the face of stifling regulation. As for selling? That'll happen over his dead body, he says.

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What to do with unprofitable branches? Donate them and get CRA credit

11/07/17

Rather than pull up stakes and leave two low-income Mississippi towns at the mercy of payday lenders, Regions Bank donated the branches to a local credit union and kicked in another $500,000 for operating costs.

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