Branch banking

Higher-than-expected deposit loss raises stakes for Flagstar-Wells branch deal

12/11/18

Balances from the 52 branches Flagstar bought from Wells Fargo fell by 22% between the deal's announcement and closing, forcing the Michigan company to adjust the math for earning back tangible book value.

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M&T names former Humana, Target exec to lead retail bank

11/20/18

Christopher Kay will oversee the Buffalo, N.Y., bank's branch and ATM networks as well as development of products and services that seek to mimic the cutting-edge offerings of other industries.

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All in the wrist: Smartwatches centerpiece of HSBC branch pilot

11/08/18

Staffers at the bank's flagship, multilevel branch in Manhattan say wearable tech has proven ideal for discreet communication among each other to speed customer service.

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Don’t just ‘make sales.’ Earn business

11/01/18

Sales goals aren’t simply a number to hit, they’re a measure of customer satisfaction and should be treated accordingly.

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'It's reminiscent of Blockbuster investing in remodeling': Comments of the week

10/19/18

Readers react to efforts to improve bank branches, weigh the Consumer Financial Protection Bureau's decision to pull back on enforcing the Military Lending Act, consider efforts to build finetch sandboxes and more.

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The way to Amazon- and Apple-style loyalty? Reinvent the branch

10/10/18

A reimagined local experience is the best way banks can forge emotional connections with their consumers, industry experts say.

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Tech-savvy branches still rely on people-savvy workers

10/04/18

Banks may be more focused on implementing the newest or flashiest technologies, but good customer service ensures these initiatives are successful.

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Fed 'listens' to assess impact of rural branch closings

10/04/18

The central bank’s top regulatory official discussed how the Fed is using listening sessions in isolated communities to understand the effect of losing the one bank in town.

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How increasing the minimum wage helps women in banking

10/04/18

Currently, the vast majority of bank tellers are female and most don’t earn a living wage.

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BOK rebranding in Arizona, Colorado in wake of CoBiz purchase

10/03/18

The regional bank is putting its corporate stamp on branches in the two states.

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