Branch banking

JPMorgan Chase ranks No. 1 in customer satisfaction: J.D. Power

09/27/18

The nation's largest bank overtook PNC Bank to snag the top spot in an annual study that evaluates satisfaction levels at the nation's six largest retail banks.

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Credit union to buy Alabama branches from Synovus

09/26/18

Jefferson Financial Federal Credit Union will gain three locations, along with $138 million in loans, as part of the transaction.

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Small banks’ big challenge: Growing deposits

09/25/18

New data from the FDIC shows that banks with less than $10 billion of assets are ceding deposit share to their larger rivals. What can they do to keep pace?

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Dimon: Big business is not the enemy

09/24/18

JPMorgan's chief cautioned against expanded regulation for big companies, arguing that businesses contribute to the economy.

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JPMorgan to open 50 branches, hire 300 staff in Philadelphia region

09/24/18

It will also invest in mortgage and small-business lending and in neighborhood revitalization efforts there. The moves are part of a nationwide expansion by the largest U.S. bank.

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Why Regions did away with teller jobs

09/20/18

When the Birmingham, Ala., bank was rethinking its branch strategy, it had to reconsider the role of its tellers. Ultimately, it decided to transition those workers to a more general banker role that emphasizes meaningful conversations with customers and continuous career progression.

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U.S. Bank eyes expansion in crowded Texas, Southeast markets

09/13/18

The Minneapolis bank is betting that it has the heft — and the brand recognition — to compete for deposits in states where its biggest rivals already dominate.

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Banks shouldn't make promises they can't keep

09/06/18

Financial institutions need to manage expectations about what they can offer customers or they risk losing credibility with customers.

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Are bankers misreading customer preferences?

08/29/18

Financial institutions need to ask more direct questions about when — if ever — their existing customers like to use mobile banking and when they want human help.

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Who is the best customer for video-only banking?

07/19/18

To improve video conferencing adoption, banks are advised to focus on one particular group of clients.

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