Sales and marketing

Wells Fargo establishes new office to oversee consumer practices


A team led by Michael Lipsitz, a lawyer hired away from Santander last year, will look at everything from whether prices are fair to whether complaint data contains notable trends.


Ex-Bank of America employees allege ‘extreme pressure' to sell credit cards


Even as the bank’s sales practices faced intense government scrutiny following the Wells Fargo scandal, senior leaders in Oregon were fostering a culture that valued credit-card sales above all else, according to several former employees.


CFPB sues Fifth Third for allegedly opening phony accounts


The Consumer Financial Protection Bureau says the Cincinnati bank engaged in aggressive sales practices and open bank and credit card accounts without consumers' authorization in order to meet sales targets.