Turnaround complete, Bank Leumi seeks U.S. expansion
The Israeli-owned company, which spent the last half-decade addressing stagnation, is open to acquisitions or going public. ... Read full article
News Topic: Performance-based management tools
Search Results
When bankers lobby customers for praise, customer service loses
In our quest to solidify and improve customer satisfaction, we should not set up systems that have our teams more focused on manipulating scores than actually earning them. ... Read full article