Let others debate the meaning of the Fearless Girl statue. To State Street's Hannah Grove, its message to the banking industry was simple: reduce complexity for the average customer and create a more welcoming workplace for all.
The venue currently called the Verizon Center will be renamed the Capital One Arena immediately, according to its owner. The arena houses the NBA's Washington Wizards, the NHL's Capitals and the WNBA's Mystics.
It’s a very large number for any bank, but Bank of America executives said the move makes good economic sense and promotes relationship-building with customers.
Bankers have no shortage of practical expertise to offer customers, but their failure to make an emotional connection with clients could be hurting their retention efforts.
Bank of the West is using alternative data and the international expertise of its parent company to tap into the lucrative but difficult to underwrite market of middle- and upper-class immigrant mortgage borrowers.
Suni Harford is off to UBS, Nina Fanlo is leaving SoFi, and Shaza Andersen is selling the bank she founded. Also, you should hear how venture capitalists talk about female entrepreneurs.
Bankers are well aware of the industry transformation taking place. However, they need to convince employees that change is worthwhile before turning reimagined business models into realities.
