consumer-finance

Respond to the Occupy Movement with Heightened Customer Care

11/15/11

There are many things that bankers can do to retake the high ground. A good place to start is focusing on the role of trusted financial counselor.

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Give Non-Banks a Nationwide Reach

11/15/11

Non-banks already provide a large portion of small-dollar credit, amounting to billions of dollars annually. Unlike federally insured institutions, they cannot operate efficiently nationwide.

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New York's Own Foreclosure Justice League

11/14/11

Judge Jonathan Lippman, regulator Benjamin Lawsky and Attorney General Eric Schneiderman are standing up to an industry intent on forgetting that the ongoing foreclosure crisis affects real people, real lives and real families.

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Blog of the Day: Occupying Oakland, Banking at Wells

11/10/11

The title of Javelin Strategy & Research's blog entry today nearly says it all: "Occupy Oakland deposits $20,000 with ... Wells Fargo."

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Are Banks Themselves to Blame for Customer 'Unprofitability'?

11/10/11

The branch model is outdated, and not just because many still use pneumatic tubes at the drive-through lane.

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An Overdraft Elephant Is Hiding in Your Boardroom

11/09/11

As one bank CEO put it when asked about the large animal, "I don't want to have any discussion or communication about overdraft fees." A segment of consumers value them greatly and will find them elsewhere if financial industry herds disappear.

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Bankers Don't Need to Be Popular; Strive for Unit Cohesion

11/04/11

Military people go on pushing and taking risks even in an objectively hopeless situation because of responsibility felt by the individual to close teammates. Structure rewards accordingly.

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What Kindle Can Teach Bankers About Customer Data

11/02/11

Visa and MasterCard got a senatorial rap on the knuckles over plans to use customers' credit card transaction data to target online ads. Might there be a fair way of doing this that is a win-win for all stakeholders?

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R.I.P., Debit Card Fees. Next Up, More Checking Fees

11/01/11

Higher account maintenance fees are inevitable, because basic, relatively low-balance checking accounts are simply not profitable on their own.

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Banking's Big Challenge: Breaking Away from the Branch Model

11/01/11

How can banks can move to a technology-based model while still supporting a higher-cost branch model to serve the remaining traditionalists? There's not an easy answer.

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