consumer-finance

Break Out of the Branch-Based Mindset

09/16/11

Spending heavily on branches implies trying to spread branch costs over as many customers and products as possible - rather than spending incrementally on other marketing channels.

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Nine Dangerous Words: "Show Me Where It Says We Can't Do That"

09/13/11

A rising regulatory focus on unfair, deceptive and abusive acts and practices has made, "show me where it says we can't do that," a very dangerous sentence.

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A Mortgage Banker's Memories of Sept. 11

09/08/11

That morning I was sitting on the early train, watching the sunrise over the ocean, headed to Newark to attend a Fannie Mae lending conference.

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'Procedures Matter' in Foreclosure; Do Outcomes Matter More?

09/06/11

Is it worth delaying a bottoming-out of the housing market, and allowing some delinquent borrowers to freeload for a time, in order to prevent the rare but documented instances of someone being wrongly foreclosed on?

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It's the End of the Bank Branch as We Know It

08/31/11

Banks must make significant changes to their branch networks, further automating transaction processing, changing the skills sets of branch employees, and altering the physical designs of branch offices

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Low Rates Mean It's Time for Some Old-School Lending

08/23/11

Negative interest rates is a call to arms. Japan hesitated and sank into the "lost decade." The solution is inescapable: American banks must start lending.

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Appraisal Management Companies Create More Problems Than They Solve

08/22/11

As an independent licensed mortgage lender I developed a thick Rolodex of appraisers with expertise in specific communities over the past 14 years. It is now worthless.

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There's a Better Alternative to Government-as-Slumlord

08/17/11

The most important ingredient in any major government-initiated, tenant-to-homeownership program is the commitment of the tenant/homeowner, not the paternalism of the government.

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Don't Let Young Adults Get Lost in the Credit Approval System

08/11/11

Young adults are underbanked simply because they have not previously been old enough to legally enter into a banking relationship.

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Want to Make Sales? Try Hiring a Sales Force

08/05/11

We're doing almost nothing to deliver a branch experience that resembles any kind of profitable "store" experience.

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