consumer-finance

Last Chance for 50-State Coalition to Help Wronged Borrowers

12/20/11

If a meaningful deal isn't done in January, it will be time to admit that lenders' attorneys outfoxed the state AG coalition and to let the states look after their own interests.

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Last Chance for 50-State Coalition to Help Wronged Borrowers

12/20/11

If a meaningful deal isn't done in January, it will be time to admit that lenders' attorneys outfoxed the state AG coalition and to let the states look after their own interests.

[more]

Blog of the Day: Tax-Preparation Lending Lives On, as Does Regulatory Arbitrage

12/16/11

Banks won't be happy that a company not subject to federal supervision is filling a void that they, as regulated institutions, were forced to leave.

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Dramatize Wall Street: Films that Capture Finance

12/14/11

When I first read about "Margin Call," a movie purporting to capture the drama of a Wall Street investment firm going belly-up, my response was of the "why bother" variety. Then I actually saw it.

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Is Your Business Model Sabotaging Your Relationships?

12/13/11

Despite recent sweet talk about building better relationships and regaining trust, few banks are taking meaningful steps to do either. This may require some time in therapy.

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Federal Charter for Nonbanks Would Harm Unbanked

12/06/11

Pawnbrokers oppose a bill giving nonbanks a federal charter because it will further degrade small-dollar credit options in the U.S.

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Competition, Not Creativity, Gets the Profitable Customer

12/01/11

Grocery stores have to compete with other grocery stores. Banks have to compete primarily against other banks. It's not us against the world.

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If Waiters Can Make Personal Connections, So Can Bankers

11/29/11

In our increasingly detached world, where folks spend more time staring at little screens in their hands than interacting with people, the things that create real customer relationships are as simple as ever.

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Fees Alone Won't Fix Banks' Revenue Shortfall

11/23/11

Imposing fees risks further alienation of consumers, raising the stakes on the "dare" to consumers to find other ways to meet their financial needs. And there are new and better ways for banks to make money.

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One Thing is Clear: Transparency Doesn't Sell

11/21/11

Buying a college education is messy, but this complicated service nevertheless sells extremely well - with price increases that greatly outrun inflation. The marketing appeals to aspirations.

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