consumer-finance

Calculating Charity: Does PR Diminish the Value?

12/30/11

In this world of tax deductibility, image burnishing and damage control, does that old saw about giving versus receiving have any contemporary relevance?

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How to Improve Service After Bank Transfer Day

12/28/11

What BTD did was shine a bright light on two stark facts: the economic downturn has left fewer high-value customers to compete for, and it left some institutions in better condition than others to compete for them.

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How to Improve Service After Bank Transfer Day

12/28/11

What BTD did was shine a bright light on two stark facts: the economic downturn has left fewer high-value customers to compete for, and it left some institutions in better condition than others to compete for them.

[more]

A Fearless Foreclosure Forecast for 2012

12/21/11

Occupy Wall Street will enlist the aid and support of B, C, and D-list celebrities in numerous REO takeovers around the country. And other bold predictions.

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A Fearless Foreclosure Forecast for 2012

12/21/11

Occupy Wall Street will enlist the aid and support of B, C, and D-list celebrities in numerous REO takeovers around the country. And other bold predictions.

[more]

How to Cheat Customers Without Ruining Your Reputation

12/20/11

Reputation risk is a phantom in a hall of mirrors, keeping banks from profitably serving legitimate consumer needs. Meanwhile seemingly upstanding banks find stealthy ways of cheating their customers.

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Blog of the Day: Maybe Banks Should Lend Against Food, Water, Air

12/20/11

A classic psychological theory sheds light on consumers' prioritizing credit card bills over mortgage payments.

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Blog of the Day: Maybe Banks Should Lend Against Food, Water, Air

12/20/11

A classic psychological theory sheds light on consumers' prioritizing credit card bills over mortgage payments.

[more]

Bank Experts Clash Over True Cost of 'Free' Checking

12/20/11

The average checking account costs banks about $350 annually, American Banker reported this month. But whether banks should use that estimate in determining individual customer profitability remains up for debate.

[more]

Bank Experts Clash Over True Cost of 'Free' Checking

12/20/11

The average checking account costs banks about $350 annually, American Banker reported this month. But whether banks should use that estimate in determining individual customer profitability remains up for debate.

[more]