consumer-finance

The Problem with Prepaid - Suze Orman Edition

01/12/12

To those of us with checking accounts, prepaid cards will never make sense. We're not used to seeing fees displayed and charged so prominently.

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Treasury's on First, FHFA's on Second, I Don't Know's on Third

01/06/12

There's more confusion in the Obama administration's policy response to the foreclosure crisis than an Abbott and Costello routine. Now the Fed steps up to the plate.

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'Free' Checking That Isn't Has Cost Banks Their Reputations

01/05/12

Consumers are regularly disappointed when they are drawn into accounts portrayed as "free" and then wind up being socked with fees and charges. Then they tell all their friends.

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Why I Love Bank Fees and Regulators Should Too

01/04/12

Customers might think banks are giving them great deals when they're actually getting ripped off. Upfront charges, however annoying, are far preferable to hidden costs.

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Big-Bank CEOs Go a Bridge Too Far by Offering Legal Opinions

01/04/12

There's a difference between projecting confidence and ignoring risk. In their public handicapping of mortgage litigation, bank executives have done the latter.

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Bold Predictions, Part III - Wells Fargo Becomes the Consumer Advocates' Darling

01/03/12

Fearless forecasts for consumer finance and bank technology in the new year.

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Bold Predictions, Part III - Wells Fargo Becomes the Consumer Advocates' Darling

01/03/12

Fearless forecasts for consumer finance and bank technology in the new year.

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Recruit Frontline Hires from 'Hamburger University'

01/03/12

Over the years, I've asked scores of bank managers about their best employees. As often as not, the most productive were folks from non-banking backgrounds, quite often without college degrees.

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Recruit Frontline Hires from 'Hamburger University'

01/03/12

Over the years, I've asked scores of bank managers about their best employees. As often as not, the most productive were folks from non-banking backgrounds, quite often without college degrees.

[more]

Calculating Charity: Does PR Diminish the Value?

12/30/11

In this world of tax deductibility, image burnishing and damage control, does that old saw about giving versus receiving have any contemporary relevance?

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