consumer-finance

Prepaid Cards Set Good Example for Simpler Disclosures

03/28/12

In an era of increasingly complex financial products, banks should focus more attention on how to explain to consumers what's in their wallets, especially given the sorry state of most disclosure forms.

[more]

Obama's Housing Half-Measures Keep Missing the Mark

03/28/12

Why does HARP 2.0 continue the incrementalism that marred the first incarnation of the refi program and many of the housing policies the president has put forth?

[more]

How B of A Can Repair, or Further Wreck, Its Mortgage Book

03/28/12

The bank's plan to convert troubled loans to rentals will benefit all concerned. A special unit for servicing toxic assets can help, if run wisely. Principal reductions could seriously backfire.

[more]

Behind Every 'Distressed Asset' Is a Distressed Human Being

03/26/12

Behind closed doors they live in a constant state of fear, ducking calls from bank and servicing representatives, opening certified letters with shaking hands.

[more]

Remember Passbooks? Where's Today's Honest, Basic Account?

03/23/12

Before moaning about unbanked consumers and their supposed lack of financial literacy, bankers, federal regulators, lawmakers might consider that there once was a product that targeted this situation.

[more]

Homeowners Were Goldman Sachs' Other 'Muppets'

03/16/12

For years, Litton Loan Servicing was open to making a deal with delinquent borrowers. Then Goldman took over.

[more]

How to Get Small Businesses Ready to Borrow

03/16/12

For young businesses to succeed, they first need business management tools, networks and coaching. Only after they have these things are they ready to take out loans.

[more]

B of A's Branch-Based Model Hurts the Poorest Customers

03/07/12

B of A seems to want to replace lost income and offset branch costs by imposing new account fees. Any increase would have the hardest impact on customers with limited capabilities.

[more]

How to Wean Consumers from Cash to Debit Cards

03/06/12

They won't go cold turkey. Surprisingly, the more purchases consumers pay for with debit, the more cash they withdraw. Use ATM screens to get the word out about debit's benefits.

[more]

Durbin Doomsday Never Came

03/05/12

Durbin was a non-event. If reducing credit card interchange by 1%, roughly half, will wipe out free rewards, then it will cost banks nearly nothing. Definitely non-fatal.

[more]