consumer-finance

We Have Tools to Revive Homeownership — It's Time to Use Them

06/21/16

Steps to improve credit access, evangelize for down payment programs and offer borrower counseling can stop and even reverse the decline in homeownership.

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Why Banks Can Put GSE Buyback Worries Behind Them

06/14/16

Fears about repurchase requests made by Fannie Mae and Freddie Mac persisted beyond the crisis, but those fears don't match actual repurchase numbers.

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Strong CFPB Rule Needed Even in Payday-Free States

06/01/16

While existing state laws show that payday lending curbs lead to positive outcomes, those laws will still benefit from a strong Consumer Financial Protection Bureau rule.

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Lessons from the Top-Performing Banks

06/01/16

Achieving high performance is a challenge. But these five traits help the elite banks drive such impressive results.

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Mundane Interactions Can Still Win Over Mobile Customers

05/25/16

When it comes to earning consumer loyalty with user-friendly mobile banking tools, everyday interactions can matter more than momentous ones.

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Google's Payday Ad Ban: Smart Move, But It Can Do Better

05/17/16

Google should be applauded for deciding to ban payday loan-sponsored ads. But it should tweak some of the details so legitimate lenders can still advertise.

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How Medieval Monks Changed the Face of Banking

05/06/16

Banking is often seen as a quintessentially modern institution. But financial practices are deeply rooted in the medieval period.

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Take Card Vendors Out of the Student Aid Refund Game

05/05/16

Students with excess cash but no bank account have fallen victim to predatory financial vendors, but the government can take steps to bypass the middleman.

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Branch Customers Need More than Niceness from Personnel

05/03/16

As banks nationwide trim their branch personnel, they must also make sure the remaining staff in their brick-and-mortar stores know what they are doing.

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Three Steps to a Bank's API Success

04/11/16

It's easy to get lost in the technological complexity of "application programming interfaces," but banks need to stay focused on improving business and customer outcomes, which is the ultimate goal.

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