Consumer banking

Equifax breach has banks tightening defenses, counseling customers

09/19/17

Normally tight-lipped about security moves, bankers tell how they are re-examining their systems for Equifax-like flaws and providing new cards, fresh accounts and reassuring advice for anxious customers.

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Bank webinars prove to be a marketing hit

09/18/17

Wells Fargo, PNC and others are finding that the web seminar is an effective way to promote themselves through advice and useful content aimed at consumers and business clients.

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Chase names former Amazon exec as head of customer experience

09/18/17

Marbue Brown will oversee customer experience in Chase’s branch network, call centers and digital and mobile platforms.

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Fifth Third to buy third nonbank this year

09/15/17

The Cincinnati company has agreed to acquire Epic Insurance Solutions in Louisville, Ky., as it continues to build out its fee-based lines of business.

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Regions to expand Operation Hope program to 100 branches

09/15/17

The Alabama bank will add the nonprofit's financial-advice centers for underbanked consumers to 88 branches over the next four years, in addition to the 12 it already housed.

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Deutsche Bank presses on with wealth business consolidation

09/15/17

Deutsche Bank AG plans to consolidate its global wealth management operations, despite the negative effect on client assets in some locations.

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Banks see opening for return to student lending, says new CBA chief

09/13/17

Brad Conner, the incoming chairman of the Consumer Bankers Association, says the government's record as a direct student lender leaves much to be desired.

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Wells internal review may unearth more problems: CEO Sloan

09/12/17

Tim Sloan told investors Tuesday that Wells could uncover more examples of financial harm to its customers as part of its ongoing review of its sales practices.

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Growth-minded banks' challenges: soft loan demand, weaker credit quality

09/11/17

CIBC's Victor Dodig has big plans for the U.S., but other bank execs speaking at an investor conference Monday warned of risks in certain sectors.

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TCF wins partial dismissal of CFPB overdraft suit

09/11/17

But the Wayzata, Minn., company is not out of legal hot water, as a judge let stand some charges that it violated a provision in the Dodd-Frank Act that prohibits using deceptive practices to sell consumer products.

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