Consumer banking

Wells Fargo settles with U.S. government over loans to veterans

08/04/17

Wells Fargo & Co. settled an 11-year-old lawsuit with the U.S. government that claimed the lender overcharged veterans under a federal mortgage-refinancing program.

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Behind HSBC’s U.S. retail banking turnaround

08/04/17

The global bank’s U.S. unit has bounced back, aided by growth in deposits and wealth management profits as well as a focus on international customers. A $125 million investment in tech and branches hasn’t hurt either.

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Stop ATM fees on unemployment aid, consumer advocates say

08/02/17

Six states and D.C. still charge in-network fees when unemployed workers cash in assistance delivered through prepaid cards.

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Wells Fargo customers sue claiming insurance scheme was scam

07/31/17

Wells Fargo & Co. customers accused the bank in a lawsuit of forcing them to pay for unnecessary auto insurance that drove some of them so far into a financial spiral that their vehicles were repossessed.

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‘Permission to commit legal extortion’: Comments of the week

07/28/17

Readers react to the CFPB’s final arbitration rule, a new potential hurdle for initial coin offerings, a housing finance reform proposal and more.

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Citi’s ambition: Mobile-first banking for the affluent

07/25/17

The new Citigold program for affluent customers is more than a product — it is the centerpiece of Citigroup's vision for the future, which will also rely on branch closures and sophisticated apps.

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Wells Fargo said to get regulatory questions after breach

07/24/17

The bank is drawing renewed scrutiny after a lawyer’s unauthorized release of sensitive client details for tens of thousands of accounts belonging to wealthy customers of its brokerage unit.

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Regionals find new growth levers to pull in consumer banking

07/21/17

Auto risks mounting. Mortgage market tightening. Are there any good risks these days in consumer lending? Regional bank executives insist partnerships with online lenders, unsecured personal loans and other niche efforts can work if done properly.

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Santander's call-center workers bring union push to Washington

07/21/17

Call-center workers at Santander Consumer USA, concerned about what they deem aggressive collections tactics, are looking to unionize with the help of some big names on Capitol Hill.

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Why CFPB’s arbitration rule is essential (two words: Wells Fargo)

07/21/17

Piecemeal settlement through mandatory arbitration masks widespread misconduct like Wells Fargo’s fake-accounts scandal. Class actions bring such systemic abuses to light, and should always be an option for consumer redress.

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