Consumer banking

JPMorgan leans on core banking in third quarter

10/12/17

An increase in corporate loans, the highest lending margin in 4 1/2 years and record profit in asset management helped the lender top analysts’ estimates and offset trading and other challenges.

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Standing pat is not an option in the quest for branch relevancy

10/10/17

Branches may be closing in droves, but they still play a key role in attracting and retaining customers. Here's how three banks are trying to maximize their potential.

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Wells to allow ATM withdrawals through mobile wallets

10/10/17

The bank is upgrading its ATM network to work with Apple Pay, Android Pay and Samsung Pay, allowing easier cash withdrawals and other cardless ATM transactions.

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Testing the limits of AI-powered customer service

10/10/17

In experimenting with a chatbot on its mobile app, TD Bank will have to tackle the same issue facing several of its rivals — how to automate conversations with consumers and decide at what point it’s time to switch to a human.

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Highlights from the Most Powerful Women gala

10/06/17

A who’s who of banking industry executives turned out for the annual celebration of the Most Powerful Women. Pam Joseph won’t be the next CEO of TSYS after all, but Jamie Dimon seems to be setting JPMorgan Chase up for a female CEO. Does Marianne Lake have the edge?

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'I go to work to change the world': BofA's Bessant

10/06/17

Cathy Bessant, the winner of American Banker's most powerful woman in banking, talks about the "nobility" of banking and how the business helps to change people's lives.

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'Gov. Cordray'? Ohio bankers hedge their bets

10/05/17

While disappointed with the CFPB's actions in recent years, bankers said they want to see a campaign platform before making a decision on the agency's director.

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Lifetime achievement: Huntington's Mary Navarro

10/05/17

The financial crisis gave Mary Navarro an unprecedented opportunity to change banking for the better — and she delivered.

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Lifetime Achievement: TD Bank’s Linda Verba

10/04/17

Verba's two-decade career at one of the East Coast's fastest-growing banks began with an old-fashioned letter to a local bank when she was in her late 40s and an epiphany about work-life balance.

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Red alert: When customers know more about your products than you do

10/04/17

One of the missteps in banks’ attempts to build productive sales and service cultures is overemphasizing sales processes and tactics while underappreciating product knowledge.

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