Largest banks would be limited on how much risk they could have with each other; the credit bureau has hired the former head of the computer giant's Watson unit.
Opening internet cafes and investing in new technology are part of an effort to provide nimble, efficient services, the bank's CFO said in a strategy talk.
Closing branches might be good for cost control, but it can also diminish the ability to gather core deposits. Banks with $2 billion to $10 billion of assets — which are ranked here by three-year average returns on equity — are learning this the hard way.
Mary Kate Loftus spearheaded a $131-million digital initiative to improve the customer experience, deepen relationships and attract more of HSBC’s target consumer segments. She has been selected as one of our Digital Banker of the Year finalists for 2018.
Artificial intelligence will reshape the job landscape at banks; people still want to open accounts at a branch; Mick Mulvaney stacks CFPB bench with political appointees; and more from this week's most-read stories.
