The central bank’s top regulatory official discussed how the Fed is using listening sessions in isolated communities to understand the effect of losing the one bank in town.
An all-virtual future remains far off, as conversational programs still aren’t capturing the nuance of speech and chatbots have disappointed many customers.
"Normal system upgrade" knocks out SunTrust's online- and mobile-banking ops; "just a matter of time" before Amazon, Google enter mortgages; Wells Fargo looking for Tim Sloan's replacement?; and more from this week's most-read stories.
Several hard realities, including legacy technology and the pace of change in software and apps, leave firms vulnerable to outages that stir public outcry.
Halio has served as chief financial officer of Goldman Sachs Bank USA for the past four years, and she previously worked in the company’s credit risk division
