The ATM manufacturer has added mobile banking integration, document signing, biometric authentication, video banking and a cash recycler to its DN series.
Many might think that the technological disruption of the industry is already underway, but it’s likely that the most significant restructuring is still yet to come.
The Dutch company is no longer a bank in some countries, but more of a digital matchmaker between consumers and financial products provided by third parties, explains innovation chief Benoit LeGrand.
On his watch, the $170 billion-asset HSBC USA became the first bank in the world to deploy a customer-facing robot in a branch. It's also the first bank to use wearable technology to help front-line branch staff.
