consumer-finance

Payday-Loan Foes Give Valuable Product a Bum Rap

02/20/13

Many problems with payday products are concocted by activists and politicians with mercenary intent who are more interested in squelching innovation than letting people make choices for themselves.

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Missing from Banks: Sales Culture

02/19/13

Many banks have marketing savvy, but few effectively convert prospects into good customers. Gather sample data tracking your new-prospect encounters to see where and how you fail. Survival requires selling.

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Forget Payday, It's Time to Reinvent All Lending Practices

02/18/13

Revisiting the way banks, credit unions and nonbank lenders operate - and collaborate - will offer choices, protections and a path to greater financial security.

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Swap High-Rate, Short-Term Loans for Low-Rate, Pro-Consumer Credit

02/12/13

Developing new online platforms to lower APRs to 365% is a waste of resources. Instead, lenders can tackle the payday problem by partnering together, cultivating loyalty and capping expected default rates.

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B of A Snubs Gun Makers as Banking Becomes Politicized

02/12/13

Banks are beginning to use considerable discretion in deciding what constitutes an illegal act and sometimes even an immoral act. Freeze the funds first - ask questions later.

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Which Depositors Should Suffer Losses When a Bank Fails?

02/06/13

Virtually all discussions of banking crises these days assume that depositors should always be protected, often at taxpayer expense. Let's consider whether at least some depositors should be bailed in.

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Do Your Branches Drain or Recharge Relationships?

02/05/13

Improving the branch experience could fail to increase foot traffic, but will boost customer satisfaction, loyalty and, ideally, advocacy.

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Merchants Can Charge Checkout Fees Without Alienating Shoppers

02/05/13

Local merchants, especially those with credit card minimums, may find a small surcharge improves customer service. Alternately, all retailers should consider product level surcharging, with fees only for high cost cards.

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Products for Unhappily Banked Can Win Over Underbanked, Too

02/01/13

Young hipsters aren't the only ones who want to conduct business with mobile phones. The underserved are also heavy smartphone adopters, and likely to use them for banking and payments.

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Can the Payday Loan Be Reinvented?

01/30/13

Several tech startups have made short-term credit the focus of their business models. But could a product so universally frowned upon ever achieve mainstream acceptance?

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