consumer-finance

Engage a Diverse Work Force to Capture Emerging Markets

11/13/12

Companies that are proactive about intentionally harvesting as many diverse viewpoints as possible can inherently derive innovation out of inclusion.

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It's Time to Reboot Housing Reform

11/13/12

President Obama's reelection has given his administration a "do-over" opportunity in housing.

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Buzzwords Do Not Benefit the Unbanked

11/12/12

The terms 'unbanked' and 'underbanked' perpetuate the erroneous notion that everyone needs a bank account and inhibit discussion of better ways to serve the financial needs of non-traditional consumers.

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Run Your Bank Like a Store: Fans, Not Customers, Part II

11/12/12

Comparable store growth is the core of any great retailer. If you cannot grow your existing stores, you do not deserve to expand.

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In Retrospect, Durbin Amendment Was Flawed From the Start

11/08/12

The rise of the prepaid card is sure to be one of the Durbin Amendment's biggest legacies. It also suggests any savings merchants derive from the law will be short-lived.

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It's Time for Banks to Rethink Large Branch Networks

11/08/12

The model for the future is simple: Provide easy access across multiple channels to improve the customer experience.

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Alternative Data Can Help Eliminate Credit's Catch-22

11/07/12

Proposed legislation that encourages utility companies to report positive payment data is just one way to improve underserved consumers' access to high-quality credit products they can truly afford.

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Fans, Not Customers: How to Create Growth Companies, Part 1

11/07/12

Recognize and grasp your opportunities as they present themselves. Learn how you can deliver value, differentiation and improvement.

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Complex Rules Are Bad Rules

11/06/12

Complex rules can be bent to special interests, and invite gaming and unfairness. An example is the exclusion of credit cards that don't impose "finance charges" from a great many requirements.

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National Mortgage Database Faces Challenges in Becoming Go-To Risk Tool

11/06/12

Success will depend on how regulators handle four areas: Collaboration, scope, privacy and the regulatory burden.

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