consumer-finance

How CFPB Can Turn Restrictive Mortgage Rule into a Win for All

12/10/12

With the help of technology and the FHFA, the CFPB can create Dynamic Disclosures for consumers. Better information will put borrowers on an equal footing with lenders, making non-Qualified Mortgage loans safer to originate.

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Want Respect for Your Prepaid Card? Ditch the Celebrity Endorser

11/30/12

Why does an industry so often criticized for charging high fees to low-income consumers think it can win over critics by adding members of the 1% to the payroll?

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Stop Subsidizing (and Distorting) the Housing Market

11/27/12

Taxpayers should not be paying to increase homeownership or to boost home prices. With interest rates low, lenders can charge for risk and homeowners can pay for it.

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Customers, Not Cutbacks, Should Be the Focus of New Branch Models

11/21/12

Forget directing downsized staffs to sell based on a particular person's share of wallet. Today's customers can tell the difference between brands that push products and brands that are genuinely trying to solve their problems.

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Don't Punish Consumers for Servicers' Foreclosure Backlogs

11/20/12

Seeking to accelerate a process that results in taking someone's home should not be done lightly. Plus, a major driver of foreclosure time is not state law but who services the mortgage.

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Sandy Response Shows How Banks Can Regain Public Trust

11/20/12

Trust isn't a message; it's a series of actions that demonstrate character. For the first time since the 2008 financial crisis, the banking industry established public goodwill through voluntary and proactive decisions.

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FHA Annual Report Reveals a Cornucopia of Problems

11/19/12

The FHA's mission to promote housing has contributed to its downfall in addressing its other mission: To maintain fiscal discipline of the mortgage insurance fund.

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Believe in Your Business Model: Fans, Not Customers, Part III

11/19/12

If you have a successful model that you believe in, it doesn't matter what the establishment says.

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Credit Does Not Belong on Prepaid Cards

11/16/12

To offer credit as a means of promoting savings is a bit like a hospital encouraging people to get sick so they can be healed.

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Don't Be Fooled by the FHA 'Bailout' Hysteria

11/16/12

Taxpayers are getting a bargain by propping up the cash-strapped agency.

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