consumer-finance

The Media's Role in the Reputation Equation

07/08/13

The mainstream press remains an important component of the broad conversations taking place around your brand.

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A Consumer's Credit Score Is a Consumer's Responsibility

07/03/13

The industry doesn't need to invest millions in further education and legislation. The road to a good credit score is pretty straightforward.

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Want to End Banking's Bad Rep? Charge a Fair Price for Better Products

07/02/13

Companies that create goods or enhance existing services are seen as innovative and responsive. Businesses that impose fees without adding value often wind up paying a reputational price.

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Regulators Double Down on Deposit Advances; Consumers Pay

06/28/13

Three federal agencies are competing for the gold medal in a "regulatory Olympics" over deposit advances. Their proposals would severely constrain banks from offering valuable products and assisting customers.

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Banks Lack Vested Interest in Customers' Financial Health

06/27/13

Too many banks still make too much money at the expense of their customers, and it is one of the biggest reasons the American public has lost faith in them.

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So Much Could Go Wrong with Corker-Warner GSE Bill

06/25/13

Replacing Fannie and Freddie with a federal catastrophic reinsurance agency is smart. Putting the wrong leader – like a politician – in charge of the new mortgage agency would be disastrous.

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Why It Would Be a Mistake to Unwind Fannie and Freddie

06/25/13

Recapitalizing Fannie and Freddie while making sure they behave well is a path with far fewer risks of missteps and potential damage to the economy.

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Banks Can Do Well Doing Right by Underbanked

06/24/13

There’s no magic potion for providing low-income people with low-cost financial services. But the combination of technology, ingenuity and the capitalist incentive has solved many problems before.

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What Banks Can Learn from Microsoft's Xbox PR Disaster

06/20/13

Whether the product is a video game or a bank account, no business should take customers for granted or underestimate competitors.

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Overdraft Problems Require More than Enforcement Actions

06/14/13

Straightening out bad actors is fine, but it won’t resolve the inconsistencies and consumer confusion about overdraft protection cited by the Consumer Financial Protection Bureau.

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