News Topic: Consumer banking

Some industry officials are offering rosy projections about the future of banking, but institutions that follow that logic may find themselves overextended in the next downturn. ... Read full article

The measure, which has been compared to the EU’s new consumer privacy rules, grants Californians new rights over how companies collect and use their personal data. ... Read full article

A new survey from J.D. Power shows that customers of digital-only banks, such as Capital One 360 and Ally Bank, are less satisfied with their banks' mobile channels than they were a year ago. Declining satisfaction among younger consumers is driving ... Read full article

There's a battle being waged by Bank of Montreal and its smaller rival, Canadian Imperial Bank of Commerce, as they compete against JP Morgan Chase and almost 200 other lenders in so-called "Chicagoland" — one of the toughest banking markets ... Read full article

Bank reputations are backsliding as consumers look for evidence of good corporate citizenship. But new data shows that a highly visible and vocal CEO — who talks about more than just the earnings report — can provide a major boost. ... Read full article

At 4 feet tall and with a child's voice, Pepper won't replace tellers, but it can help bank customers interested in applying for a credit card or having issues with an ATM. ... Read full article

A ballot initiative that taps into the public's anger about online data abuses has qualified for the November ballot. But lawmakers are considering whether to head off the statewide vote by passing a measure that may be more amenable to the financial ... Read full article

Buying a startup or running an accelerator program isn’t enough to help banks truly prepare for the coming digital age. ... Read full article

The rents are steep and they don't generate much revenue, but some banks believe that airport branches still have a role to play in their retail strategies — particularly as advice centers. ... Read full article

The Cincinnati bank is following a wider industry strategy of opening new branches in faster-growth, urban markets. ... Read full article

Lawmakers should prioritize programs that improve economic development in underserved communities, as appropriators begin debating next year’s spending levels. ... Read full article

SunTrust will operate a branch inside Hartsfield-Jackson's main domestic terminal and operate 16 ATMs throughout the airport. Wells said its revenue had been declining. ... Read full article

The Minneapolis bank is pitching the automated investment advice product, a joint venture with a BlackRock unit, to a wide range of age groups, not just younger consumers. ... Read full article

SigFig was among an early crop of digital advice firms that shifted their focus to serving wealth managers and banks. It has raised more than $100 million from a variety of investors. ... Read full article

The selection of an obscure OMB official as CFPB director raises more questions than it answers about the future of the agency. ... Read full article

The 5-year-old company, which is seeking to rebundle consumer finance on the mobile phone, has named Jon Stevenson head of banking and wealth management. ... Read full article

Senior leaders may say that they want to hear bad news, but that doesn’t mean lower-level employees are eager to share it with them. ... Read full article

At a conference on corporate culture, Wells Fargo’s board chair explained why problems tend to fester longer at larger institutions. ... Read full article