News Topic: Consumer banking

The Pittsburgh bank reported a double-digit increase in 3Q profits on a mix of higher loan yields in its retail and corporate banking units, higher corporate service fees and several other factors. ... Read full article

This week’s name change is that latest in a string of moves Ira Robbins has made since he replaced his mentor, Gerald Lipkin, in January. ... Read full article

The two megabanks face different problems, as Bank of America customers are frustrated over fees and customer service while Wells customers are alarmed about the bank's recent scandals. ... Read full article

A reimagined local experience is the best way banks can forge emotional connections with their consumers, industry experts say. ... Read full article

CIT Bank and Simple recently started offering higher yields on the condition that customers make regular contributions to savings. The offers are designed to help the banks avoid rate wars, but some analysts question whether they will appeal to enough ... Read full article

They are good at helping track savings, spending and debt, but they do not always provide consumers with a complete picture of their financial health. ... Read full article

There’s an opportunity for global banks willing to break down the internal silos that stifle good ideas. ... Read full article

Mack, Wells Fargo's head of consumer banking, shares the story of the listening tour she went on and the bank's path forward. ... Read full article

Banks may be more focused on implementing the newest or flashiest technologies, but good customer service ensures these initiatives are successful. ... Read full article

Currently, the vast majority of bank tellers are female and most don’t earn a living wage. ... Read full article

The economy could “positively slow down in mid-2019” and consumer debt levels are a huge concern, but technology and lessons learned from the crisis could still create opportunity for small banks, says Beneficial’s Gerry Cuddy ahead of a big speech on ... Read full article

Stevens will step down this month as head of the Western region, which had been cited for widespread customer-integrity violations. However, she had been credited with raising concerns about aggressive sales practices. ... Read full article

Trading floor layoffs may be ahead as revenue declines; Goldman Sachs to expand its consumer bank to the U.K., ... Read full article

The nation's largest bank overtook PNC Bank to snag the top spot in an annual study that evaluates satisfaction levels at the nation's six largest retail banks. ... Read full article

At Beth Johnson's insistence, the bank built an analytics platform that can anticipate customers' needs. It's an investment that is paying off in big ways. ... Read full article

New data from the FDIC shows that banks with less than $10 billion of assets are ceding deposit share to their larger rivals. What can they do to keep pace? ... Read full article

JPMorgan's chief cautioned against expanded regulation for big companies, arguing that businesses contribute to the economy. ... Read full article

An examination of industry sales tactics conducted after the Wells Fargo scandal found that credit card accounts (not checking or savings) were the largest source of account openings without customer permission. ... Read full article