News Topic: Consumer banking

The San Juan company has largely recovered from the hurricane that hit a year ago, and it has made extensive preparations for future natural disasters. Yet its home market is still suffering from debt and net outmigration of residents. ... Read full article

When the Birmingham, Ala., bank was rethinking its branch strategy, it had to reconsider the role of its tellers. Ultimately, it decided to transition those workers to a more general banker role that emphasizes meaningful conversations with customers and ... Read full article

Carey Halio, who becomes CEO of Goldman Sachs Bank USA next month, wants to sustain its drive for consumer deposits and add products that make it more of a primary bank for customers. ... Read full article

Halio has served as chief financial officer of Goldman Sachs Bank USA for the past four years, and she previously worked in the company’s credit risk division ... Read full article

Speaking at an investor conference in New York, John Shrewsberry addressed a recent media report saying regulators had rejected Wells Fargo’s restitution plan for overcharged auto customers. ... Read full article

The Minneapolis bank is betting that it has the heft — and the brand recognition — to compete for deposits in states where its biggest rivals already dominate. ... Read full article

The broadening of JPMorgan's Sapphire Reserve brand is emblematic of the niche expansion megabanks must rely on since bank M&A is not an option. ... Read full article

Cape Cod Five Cents Savings Bank has transformed its summer intern program so that it is more structured and attracts students who could see themselves staying in the industry. ... Read full article

Some are relying on a national, digital strategy. Others say the right balance of costs and growth comes from more traditional means such as targeted branch openings and out-of-market expansion. ... Read full article

Maria Tedesco's duties will include oversight of commercial, business and consumer banking at Union Bank & Trust. ... Read full article

Consumer advocates and academics recently removed from the Consumer Advisory Board said they were "disappointed" that the board will be reconstituted with fewer members. ... Read full article

PNC's Todd Barnhart, incoming Consumer Bankers Association chair, says the group is concentrating on the impending process of modernizing the Community Reinvestment Act among other issues that do not require action on Capitol Hill. ... Read full article

A companywide survey at First National Bank Alaska found that employees wanted more training and development. This is how the bank responded. ... Read full article

Dawn Morris, formerly of Webster Financial, will also oversee marketing and customer experience. ... Read full article

The agency announced a new lineup for the Consumer Advisory Board after having fired its previous members and those of two other panels. ... Read full article

First Bank Financial Centre's Mark Mohr personalizes work anniversary cards by drawing sketches on them highlighting employees' interests. ... Read full article

Financial institutions need to manage expectations about what they can offer customers or they risk losing credibility with customers. ... Read full article

The Minnesota bank said longtime executive John Elmore will retire in the spring and that it will combine two key departments as a result. It also plans to hire a chief digital officer. ... Read full article