News Topic: Consumer banking

Online maintenance caused the outage, the second time this year a glitch has caused problems for TD customers. ... Read full article

Santander Bank said Wednesday that the OCC had terminated a 2015 consent order related to an identity protection product. It is one of several regulatory headaches the bank and its parent company have resolved lately. ... Read full article

Financial institutions need to ask more direct questions about when — if ever — their existing customers like to use mobile banking and when they want human help. ... Read full article

Digital banks dispute the notion that they can skimp on customer service because millennials are only shopping for low fees and high savings rates. ... Read full article

It’s great for bragging rights, but when banks make large investments in technology they run the risk of irritating investors who think they’re spending too much money for too little payback. ... Read full article

Banks should update their online and mobile applications — bigger font sizes, perhaps — to ensure their offerings are accessible to older customers. ... Read full article

Rep. Emanuel Cleaver, D-Mo., says he is concerned that banks are freezing accounts of customers if they aren't providing citizenship information. ... Read full article

Mark D’Arcy was in charge of regulatory reviews and annual stress tests; many see 10-plus point gains following removal of non-loan collections reports. ... Read full article

The card issuer Synchrony will continue to manage three cards for the national hardware chain. The timing is good as Synchrony recently lost a deal issuing cards for Walmart. ... Read full article

Anand Selva, a long-time Asia hand, will head up U.S. consumer banking; several startups are backed by traditional card issuer veterans. ... Read full article

Helping the underserved, especially abroad, can help banks retain top workers and boost profits. ... Read full article

Wells Fargo & Co. is considering whether to jump-start its shrinking student-lending business by catering to borrowers holding U.S. government loans. ... Read full article

There’s much for banks to like — and for consumer advocates to dislike — in a report on the industry's overdraft policies released Tuesday by the Center for Responsible Lending. ... Read full article

The bank's predicament suggests that the Trump administration's hard-line stance on immigration can cause headaches for financial institutions. ... Read full article

Six months after the Federal Reserve put Wells Fargo on a strict diet — no more growth until it cleans up its act — shareholders are finding it’s not so bad. ... Read full article

Sherrod Brown of Ohio and Cory Booker of New Jersey unveiled a bill to ban overdraft fees on debit card transactions and ATM withdrawals. ... Read full article

The trend poses challenges for banks, which have long required customers who want fees waived to put in their own effort. ... Read full article

While many financial institutions are leery of sales goals after the Wells Fargo cross-selling scandal, they shouldn’t overcorrect. ... Read full article