Consumer banking

'Vindictive warlock hunt': Comments of the week

04/07/17

Reader reactions to criticism of Jamie Dimon, the House GOP ganging up on Richard Cordray, a bank's decision to part with Excel to measure credit losses, and more.

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Want to succeed in banking? Try failing first

04/06/17

Success stories offer relevant lessons for those charting and executing a strategy, but with the proper perspective, stories of setbacks show bankers where they can and must improve.

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As everyday banking goes digital, branches need higher touch

04/05/17

The shift toward all-digital banking means customers, when they do seek in-person service, bring increasingly complex issues for staff to resolve. Banks must train branch personnel accordingly.

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What stage IV cancer made me realize about banking

04/04/17

Banks can make a difference by helping to alleviate customers’ individual financial stress, the cancerlike scourge behind thousands of suicides. But this requires a certain mindset about the industry’s mission.

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Wells Fargo's Mary Mack on driving culture change

04/04/17

The executive tasked with rebuilding trust in the retail bank discusses how employees reacted to its new incentive pay plan, why Wells stopped calling its branches "stores," how it now prevents salespeople from impersonating customers, and more.

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Wells Fargo told to rehire whistleblower, pay $5.4 million

04/03/17

The U.S. government ordered Wells Fargo to reinstate a former bank manager who was fired after reporting suspected illegal behavior to his superiors and a company hotline.

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Dodd and Frank themselves back CFPB in constitutionality case

03/31/17

Nearly 40 current and former congressional Democrats — including the namesakes of the Dodd-Frank Act — challenged the notion that Congress may not dictate the organization of federal agencies.

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The hazards of consumer choice in banking

03/31/17

Policymakers speak of expanding consumer choice, but for the vast majority of borrowers and investors, standardizing choices that make the most financial sense has greater merit.

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'You coddled millennial': Comments of the week

03/31/17

American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms.

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Is one-stop banking viable anymore?

03/30/17

The concept of a primary bank that satisfies all customer needs is becoming a relic of the past, so banks must rethink their revenue models.

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