Consumer banking

Citizens falls on report workers faked bank appointment data

03/29/17

Citizens Financial dropped the most in the 24-company KBW Bank Index after some branch workers told a newspaper they faked information about customers attending its "Citizens Checkup" program.

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Why advocates of splitting chairman, CEO roles are gaining ground

03/29/17

Proposals to split the chairman and CEO roles at banks have rarely succeeded. But new developments — including a proposal to require separate roles for the next generation of managers — are helping concerned shareholders slowly make inroads.

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Wells Fargo to pay $110M to settle fake-accounts lawsuit

03/28/17

The settlement, which requires judicial approval, will cover customers' fees and other costs related to about 2 million unauthorized accounts.

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Happy medium: 'Tweener' regionals try creative growth strategies

03/28/17

Creative growth strategies are helping banks with $10B to $50B of assets — including Webster and TCF — improve profitability. These ‘tweeners’ deal with tougher regulations than smaller competitors without the scale larger ones have to absorb the expense.

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Perking up: Banks make big changes in benefits to woo millennials

03/28/17

Financial institutions of all sizes are overhauling benefits policies and promoting work-life balance to better compete for millennial recruits with the hipper tech sector. The big changes include longer periods of paid time off for new parents.

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Get customers to help you protect their data

03/28/17

Banks are undergoing a digital transformation at the same time that hacker culture has taken off, escalating the security risks. Here is one strategy for protecting data where many banks need to improve.

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Talking politics taboo in the workplace? B of A says it’s OK

03/24/17

The more vocal millennial generation is pushing companies like Bank of America to redefine diversity in the workplace to include more freedom of expression.

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'Elections have consequences': Comments of the week

03/24/17

American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms.

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Bank of Montreal CEO on diversity, honesty, their ties to lasting value

03/23/17

BMO recently won a diversity award for reaching its goal of having women in 40% of senior management jobs, and CEO Bill Downe argues equal treatment of employees will carry over to fair treatment of customers and create long-term profits for shareholders.

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Huntington taps Bank of the West exec to lead retail bank

03/23/17

Andy Harmening will succeed longtime retail banking chief Mary Navarro, who is retiring in June.

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