Consumer banking

Citigroup to close most London outlets on internet-banking focus

03/23/17

Citigroup plans to close three of its four London branches as the company seeks to cut costs and focus on digital services.

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Seven banks vying to create the branch of the future

03/23/17

At a time when customers are rapidly switching to digital banking, scores of branches are closing. But many institutions — mindful that brick-and-mortar locations remain a critical sales channel — are also experimenting with physical layouts that are focused on technology and generally smaller than traditional branches. In some cases, they have even done away with employees. Here is a look at some of the designs that banks have built as they seek to fuse the physical with the digital.

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Speaking 'male' and earning 'male' (aka 'goals')

03/23/17

B of A's Cathy Bessant and Michelle Moore have a few suggestions for women who want to advance and RBC's Janice Fukakusa sets a new pay benchmark for female executives. Plus, Bank of the West's Nandita Bakhshi and Citi's Yolande Piazza.

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Secretary Mnuchin's challenge: Rethink consumer finance

03/23/17

As part of the broad regulatory review, the Treasury secretary should consider a blue-ribbon panel to look at modernizing policies on everything from consumer disclosures to wealth accumulation.

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Barclays card exec quits to fight for U.S. civil liberties

03/22/17

Amer Sajed, a 56-year-old Pakistan-born immigrant to the U.S., will step down from his role leading the bank’s credit card business in July after being spurred into activism by President Trump's stances on social and other issues.

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Wells Fargo tries to escape from scandal with ad campaign

03/21/17

The lender will begin an ad campaign in mid-April with the tag line "Building Better Every Day," company employees were told Tuesday.

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Wells Fargo's marketing push has yet to turn around consumer sales

03/20/17

The latest numbers underscore the extent of the challenge that the megabank faces in restoring its once-clean public image.

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The Wells Fargo problem has only started for other banks

03/17/17

Banks like TD and U.S. Bancorp are suddenly taking public shots from current and former employees critical of their sales practices, a sign that the industry has not put behind it the questions raised months ago by the phony-accounts scandal at Wells.

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Dilemmas for banks in new rate environment

03/17/17

Banks eagerly raised their prime rates after the Federal Reserve’s latest rate hike, but the debate about how they should react on the deposit side is robust, and conversations are beginning on how to respond on the investment portion of the balance sheet. Here is a sample of the lively discussion that is emerging.

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'Fintech charter was a whimsical notion': Comments of the week

03/17/17

American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms.

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