Consumer banking

Bank customers still value human touch

07/06/17

Online and mobile banking are essential elements in 21st century financial services, but there’s more to banking than digital transactions.

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Which 10 banks have the strongest reputations?

07/06/17

As you'll see from this list, regional banks are doing a better job bolstering their reputations than the big banks are, according to the 2017 American Banker/Reputation Institute Survey of Bank Reputations.

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HSBC in talks with U.S. to end crisis-era mortgage probe

07/05/17

If HSBC reaches an agreement with the government, it could give an early indication of how the Trump administration will levy financial penalties.

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Culture change agents, male allies, and baby steps

06/29/17

Two women who lead innovation efforts at major U.S. banks are having opposite experiences. Christine Lagarde calls for male allies to help with gender equality, and Geena Davis wants your input.

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BOK Financial's talent refinery

06/27/17

Under Steven Bradshaw, the Oklahoma bank is engaging employees as never before by investing heavily in training and development. Don't think customers haven't noticed.

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2017 reputation survey: Banks avoid the Wells Fargo drag

06/27/17

Wells Fargo aside, the industry overall should be pleased with the results of our annual survey of bank reputations. One key insight: Displaying strong ethics is an effective way to improve what people think of your bank.

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Santander taps consumer, commercial bankers to serve as co-presidents

06/27/17

Michael Cleary, Santander's head of consumer and business banking, and Robert Rubino, a former executive vice president at Citizens Financial Group, will share duties while overseeing their own business units.

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How money anxiety is affecting Americans' financial decisions

06/27/17

Dr. Dan Geller, behavioral economist and author of Money Anxiety, explains why Americans are more stressed about money than ever before and how fear affects their decisions about financial products and banks.

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LendingTree acquires comparison-shopping site MagnifyMoney

06/21/17

Less than a week after buying a firm that helps consumers find the best deposit rates, the Charlotte company said it is paying up to $39.5 million for a site that grades banking products for simplicity and fee structure.

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Lawmakers won't let Wells forget account scandal

06/21/17

For Democrats, the scandal is a prominent symbol of big-bank misbehavior, while Republicans want to use it to show the shortcomings of the CFPB.

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