The accounts — which eschew paper checks and overdraft protection — appeal beyond the low-income customers they were intended for; lenders are embracing artificial intelligence systems to analyze more data to determine creditworthiness.
The advent of self-service apps has reduced the frequency of customer-employee interactions at banks, but that just makes face-to-face time all the more valuable.
New CEO John Turner hasn't fully laid out his vision for the future, but it clearly will involve hiring specialized lenders, balancing labor-saving AI with old-fashioned relationship building, and more streamlining.
The Massachusetts progressive said in a New Year's Eve email and video message to supporters that she’s launching an exploratory committee for a 2020 bid, which could give her an early edge in fundraising among several potential rivals for the Democratic Party nomination.
HarborOne Bancorp — led by James Blake, one of our five community bankers to watch in 2019 — is a former credit union that recently made its first bank acquisition and has Boston and other markets in its sights.
The promotion of “insured” accounts by nonbanks and fintechs is a worrying trend, because it could leave customers falsely believing their accounts are just as safe as FDIC-insured ones.
Student loan debt — now at $1.5 trillion in the U.S. — is arguably the greatest pain point for consumers in their 20s and 30s. To court that demographic, banks are increasingly offering help with refinancing and repayment.
Gagan Kanjlia joins the Santa Clara, Calif.-based Silicon Valley Bank after spending two-plus years as the head of product for OnDeck, an online lending provider for small businesses. Before OnDeck, Kanjlia spent 14 years at Capital One
