community-banking

The One Question Every Bank Must Ask — And Answer

01/04/17

Almost 40 years ago, a rock music legend asked a question that too many banks are failing to address today.

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Wells Scandal Ups Ante on Compliance Officer Accountability

12/22/16

At a time when individual accountability at corporations is mounting, here is how compliance officers can detect and prevent fraud occurrences within their own firms.

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ICBA's Suit Against NCUA Over Business Lending Is Meritless

12/21/16

The National Credit Union Administration acted appropriately, within its legal authority, when issuing its member business lending rule.

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Nonbanks Dominating FHA Is a Good Thing

12/16/16

Borrowers served by the FHA program, particularly first-time buyers and minorities, have benefitted from nonbanks' increase in lending. Those independent lenders should be commended for filling a gap.

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A Surprising Obstacle in Small Biz Lending: Fax Machines

11/21/16

A bill looming in Congress would require the Internal Revenue Service to accept electronic transmission of lending-related forms, which could speed up the lending process by days.

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Ethics Isn't the Only Reason to Rethink Sales Rewards

11/18/16

Banks should focus on strategies to ensure their sales incentives programs actually help drive profits. Otherwise, their rewards programs are at risk of adding zero benefit to their bottom line.

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Why Making Yourself Uncomfortable Matters

10/31/16

Marva Smalls has gotten comfortable with being uncomfortable throughout her career, and she advises others to do the same, particularly aspiring leaders.

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Wells Fargo's Sales Strategy: Good Intentions Gone Bad

10/26/16

The latest tale of wrongdoing tied to the financial services industry is the outcome of a smart customer-centered strategy that went awry. Now, bank customers will ultimately suffer the most.

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'We're Not Wells Fargo' Won't Cut It with Regulators

10/21/16

Even if the cross-selling scandal is unique to Wells Fargo, banks nationwide will need to prepare for added regulatory scrutiny. Here's how.

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The Business Case for Diversity

10/17/16

The demographics of our country are changing. If businesses arenÂ't figuring out a way to change, too, they risk being left behind.

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