Branch management

Wells Fargo ordered to reinstate, pay California whistleblower

07/21/17

The branch manager was terminated after she reported conduct by at least three private bankers working under her that she believed to be bank, wire and mail fraud.

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The new buzzword at Wells Fargo is 'centralization'

07/14/17

The phony-sales scandal forced a reckoning over an organizational structure that had long encouraged autonomy for the bank’s various business units.

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$200M savings in the air vents? Inside JPMorgan’s branch retrofit

07/07/17

Energy sensors will let JPMorgan Chase master-control everything from office temperatures to sprinkler systems in an attempt to preserve the scale of its branch network but lower the costs.

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For community banks, the branch isn’t dead — just different

07/07/17

Community banks are less likely to close branch locations than their larger counterparts. But those branches should mix technology with the homespun local flavor customers have come to expect.

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Successful disruptors want brick-and-mortar. Why don’t banks?

06/19/17

Online retailers are investing in physical stores to build stronger customer relationships, but banks are reducing their footprints and ignoring opportunities to make customers happy.

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Don't end branching to compete digitally. Just do it better

05/24/17

Regulatory restrictions on market entry can shield banks for only so long from problems like those faced by traditional retailers. But financial institutions can take these steps to stay competitive in the ever-digital world.

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‘Like humans do’: Comments of the week

05/12/17

Readers sound off on the use of AI in underwriting, the reasons for the failure of a Milwaukee bank, U.S. banks’ progress in adopting APIs, and more.

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Why this regional bank made autism-friendly branches a priority

05/10/17

Regions Financial is taking steps across its 1,500-branch network to embrace consumers with autism and train its staff to help them. Business development, not just compassion, is part of the motivation.

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Activist investors urge Wells Fargo to turn over board quickly

05/02/17

Wells survived a fierce proxy fight at its annual meeting, but that’s not stopping some key investors — including the California State Teachers' Retirement System and the New York City pension funds — from pressuring the embattled bank to quickly replace most of its directors.

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United Airlines debacle has lessons for bank culture

04/24/17

While overbooking is a unique issue for the airline industry — and this may be an extreme example — the United episode is a cautionary tale for any service industry, including banking.

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