Branch management

Bankers can’t just fix problems, they must manage relationships

07/05/18

When bank customers are treated poorly by branch employees, it can damage the relationship even if the specific issue is effectively resolved.

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Fifth Third to add branches in Orlando, Chicago, Detroit markets

06/25/18

The Cincinnati bank is following a wider industry strategy of opening new branches in faster-growth, urban markets.

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52 pickup: What Flagstar saw in Wells Fargo Midwest branches

06/05/18

The low-cost deposits that come with the deal should fund the Michigan company's effort to become a commercial lender.

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Keep your best people to keep pace with rivals

05/03/18

Retaining experienced and competent employees is a crucial but often overlooked strategy for improving bank performance.

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Old National is latest bank to sell, close branches

04/23/18

The Indiana bank plans to sell 10 branches to a credit union. It will also shut down several more locations.

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BofA, Citi plan next-gen branches

04/12/18

Bank of America is investing heavily in videoconferencing at unstaffed branches, Citigroup is experimenting with gamification and Union Bank’s PurePoint Financial is going entirely paperless.

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B of A to open branches in Ohio; MetLife pension exec to retire

02/27/18

The bank will serve the state’s three largest cities; the head of the unit that failed to pay retirement benefits to 13,500 people is leaving March 1.

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Fed sanctions Wells Fargo; bitcoin ban builds

02/05/18

The bank’s assets are capped at their current level of $1.95 trillion; Citi, JPM and B of A will no longer allow bitcoin purchases on their credit cards.

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‘Is anyone [in] this Administration clean?’: Comments of the week

01/25/18

Readers weigh in on how Mick Mulvaney is remaking the Consumer Financial Protection Bureau, chime in on JPMorgan’s plans to roll out more branches, react to fee income trends and more.

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Why B of A is discontinuing free checking for online-only users

01/22/18

As customers become more tech-savvy, the bank said it no longer needs to prod them to use its digital products by offering discounts. Account holders can avoid fees by enrolling in direct deposit.

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