Artificial intelligence

Big Brother has its eye on bank employees

10/16/17

As many as a dozen financial institutions are deploying IBM’s Watson to search for signs of employee misconduct so they can avoid a Wells Fargo-size scandal. But the legal and technical limits of its use are major issues.

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Breaking Banks: How AI will change financial services

10/14/17

Two realistic utopians -- David Orban, founder of the London think tank Network Society Research, and Himi Khan, executive V.P. at the virtual assistant tech startup Clinc – share their AI vision.

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Digital banking priority: Make it personal

10/12/17

Banks such as Citigroup, Regions and TD have decided they need to offer mobile customers truly customized experiences. They are experimenting with different ways of doing so that come across as helpful without being intrusive.

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Why banks should be more like software companies

10/11/17

Bankers need to set aside their post-crisis aversion to risk, recapture some of the magic they once practiced as innovators, fear fintechs less, and worry about the Googles and Amazons more, says Peter Memon, a bank IT veteran turned global consultant.

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Testing the limits of AI-powered customer service

10/10/17

In experimenting with a chatbot on its mobile app, TD Bank will have to tackle the same issue facing several of its rivals — how to automate conversations with consumers and decide at what point it’s time to switch to a human.

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How humans and technology can coexist in asset and wealth management

10/10/17

Chatbots and robotic process automation are all the rage.

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'Too big to seriously punish': Comments of the week

10/02/17

Readers comment on the ripple effects of the Equifax breach, who benefits from the CFPB's final arbitration rule, gender-related issues in financial services, and more.

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RBC’s stab at fixing what’s broken in personal financial management

09/26/17

Separate apps for banking and PFM are too much for most customers to handle, so the Canadian bank is adding automated advice and savings to mobile banking — and it’s relying on artificial intelligence and predictive analytics to make it all work.

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Most Powerful Women in Finance: No. 8, Candace Browning

09/25/17

In a world where information overload can leave even the most decisive investor paralyzed, Candace Browning's focus is turning mind-numbing reams of data into actionable intelligence.

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Is AI a threat to fair lending?

09/07/17

It’s highly debatable whether the artificial intelligence engines that online lenders typically use, and that banks are just starting to deploy, are capable of making credit decisions without inadvertent prejudices.

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