To teach artificial intelligence to responsibly execute human goals, there’s a need to build bridges between human thought and language computers can understand, Stephen Wolfram, founder and CEO of Wolfram Research, explains.
Bank of America has spent years catching up to peers on customer service. Its next objective: using insight from customer feedback to shape a top-tier digital experience. When the haters hate, Michelle Moore listens.
Today’s primitive question-and-answer programs will mature into sophisticated conversational agents, which will help customers transact and may even be capable of understanding emotional cues, experts say.
David McLaughlin, founder and CEO of QuantaVerse, discusses how artificial intelligence can improve anti-money-laundering compliance; the problems of de-risking and "defensive filing" of suspicious activity reports; the Clearing House's proposal to reduce banks' AML costs; and more.
Bank of America is giving its 'erica' chatbot more time to learn the nuances of language and banking basics. A profanity filter is one recent addition.
Startups believe artificial intelligence will make loan officers obsolete, and that may be true. But it remains to be seen if AI will make lending safer.
