Artificial intelligence

USAA recruits fintech veteran for innovation outreach

02/22/18

Scarlett Sieber will be based in the bank’s Labs division, working on forging partnerships with fintech firms.

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Can AI create a cognitive corporate bank?

02/21/18

If so, what would it look like? And what is cognitive corporate banking?

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Fintechs see their profile rise, with banks playing a large part

02/15/18

U.S. fintechs attracted $5.8 billion in the fourth quarter as institutions sought an AI edge.

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Citi, PNC invest in B-to-B payments fintech

02/14/18

The investment continues a trend of banks focusing on commercial payments technology.

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Three things an AI chatbot taught an Israeli bank

02/14/18

Discount Bank in Tel Aviv has made several discoveries, including that customers ask more in-depth questions of its bank chatbot than expected.

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Creating financial wellness using Artificial Intelligence

02/02/18

While digital Personal Financial Management capabilities such as budgets and savings tools initially attract customer interest, engagement often drops off after the first few interactions.

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SmartBiz launches AI-based 'adviser' for SBA loans

01/31/18

The tool runs the numbers and tells small-business people if they would qualify for an SBA loan, and if not, what they need to do to become eligible.

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Leveraging Cloud technologies to optimize account opening and onboarding

01/29/18

Financial institutions want the customer service delivery and accessibility benefits the cloud offers but are worried about security, compliance, and scalability.

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B of A's brush with sexual harassment shows need for more openness

01/26/18

Bank of America employees force harassment charges against Omeed Malik out in the open, raising questions about how departures like his are handled. Plus, Jessica Chastain sets an example, and Larry Nassar's group of enablers needs to be made into one.

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Cost savings from regtech won't come overnight

01/26/18

There’s a lot of hype surrounding up-and-coming regulatory technologies, including the use of AI and robotics, but banks will have to be patient to see big returns on those investments.

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